FAQ
Frequently Asked Questions

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  • Frequent questions
  • Technical support
24 questions
Get a summary of transactions

You easily access a summary of transactions. Online on your myPOS account (www.mypos.eu) or from your payment terminal as follows:

MyPOS Mini models
2x F1 then the “REPORTS RECON” key

MyPOS Combo model
MENU (above the 3 key), then “middle arrow”, then “RECON REPORTS”

Software updates on myPOS terminals

Updates are free and appear automatically when you turn on your device. You can also perform a Manual Update Search from the device by going to the Features menu and clicking “Software Update”.

Cancel the last transaction

The last transaction can be canceled as follows:

Important: activate this function from your myPOS account, because by default, the cancellation and refund are blocked to prevent mishandling.

MyPOS Mini models
F1 then the “Last trans. canceled ”

MyPOS Combo model
MENU (above the 3 key) then the “Last trans. canceled”

Pair (connect) a terminal with a mobile phone via bluetooth

Make sure your mobile phone is in “visible” mode. If the device does not detect your phone, restart your phone and device.

P.s .: Avoid accents or special characters for your phone’s name.

Important: For now, only Android users can use the Bluetooth connection. A new application will soon be available on iPhone, in the meantime, users can perform a Connection Sharing (click here for more details)

iphone connection sharing

Connect your payment terminal in WiFi with your phone.

Here is the procedure for iPhone to use connection sharing:https://support.apple.com/en-us/HT204023

Questions about your financial transactions – contact myPOS

For any questions related to your myPOS account (financial transactions, VISA card, account usage limits … etc), please contact our myPOS partner directly by email or phone.

Email: help.ch@mypos.com (you can send us a copy at contact@be-cash.ch)
Phone: +41 44 508 3339

Free SIM card

All myPOS payment terminals are equipped with a free and unlimited SIM card for all of Switzerland and all of Europe.

It is important to select the “myPOS Data Card” connection in the connections menu (and not SIM card)

Get a pin for my VISA business card

Afin de récupérer le code PIN de votre carte prépayée (VISA ou MasterCard), envoyez un SMS au numéro +359 88 6 17 00 11 depuis le téléphone portable dont le numéro est enregistré sur le compte myPOS avec le texte:

mypos [espace] les 6 derniers chiffres de votre carte (exemple: mypos 654321).

Vous recevrez ensuite le code PIN de votre carte par SMS.

Important: seules les cartes activées peuvent recevoir un nouveau code PIN. Connectez-vous à votre compte myPOS et cliquez sur l’onglet « Cartes » afin de vous assurer que votre carte apparaît bien. Sinon, il vous suffit de l’activer.

How to activate my payment terminal?

Click on the following link to start the procedure: https://mypos.eu/en/

Once the procedure is complete, you will be able to configure your payment terminal, order prepaid cards or even install an eCommerce solution on your website (free module).

Which cards are accepted?

VISA, MasterCard, AMEX *, Maestro, V-Pay, JCB, Union Pay, Bancontact, Apple Pay, Android Pay, PostFinance MasterCard, PostFinance VISA, Lunch-Check **

*AMEX sous réserve de validation par myPOS, en fonction du domaine d’activité et d’autres critères imposés par les émetteurs de cartes. Pour plus d’information, veuillez écrire à contact@be-cash.ch

**la carte Lunch-Check peut être accepté uniquement sur le terminal myPOS N5.

Is TWINT accepted ?

Yes, TWINT is directly integrated* in our payment terminals and the money is immediately credited to your myPOS account.

*subject to TWINT’s acceptance

Transfer money to your bank account

You can at any time transfer money from your myPOS account to your bank account. The fixed fee for a transfer to an account in Switzerland is CHF 4.- (mode to be selected: SHA). For transfers within the European Union or abroad, please refer to the general conditions accessible from your myPOS account under Price.

Transaction fees

The transaction fees are 1.5% for debit cards* and 2.5% for Swiss and European credit cards. The charge for American Express (AMEX) is 3%.

In case of annual payment volume greater than CHF 100’000.-, lower commission rates apply. Request an offer by clicking here

This information is provided for information only and is subject to change at any time. Refer to the myPOS general conditions for more details (access from your myPOS account).

*plus 25cts per transaction for Maestro debit cards and 75 cts for V-Pay cards.
What is the level of security?

MyPOS terminals benefit from the highest certifications in the field of payment terminals. They are certified EMV, Payment Card Industry Data Security Standard (PCI-DSS).

What is included with the purchase of a terminal?

A payment terminal, a prepaid VISA Business card (accepted worldwide), a myPOS electronic bank account, a charger as well as a charging cable, a user guide and a test paper roll with models that include a built-in printer (plan to buy extra rolls when ordering).

Prepaid Visa business card

This card is free and linked to your myPOS account. You have the funds collected immediately, either through your myPOS account or by using the prepaid VISA Business card.

Why are terminals so cheap?

While providing payment terminals at the cutting edge of technology and security, it is a will of Be-Cash and myPOS partner to offer the opportunity to as many people as possible to accept card payments at lower cost.

Pay without contact (NFC)?

Yes it’s possible. All our payment terminals are equipped with contactless (NFC).

Pay with a magnetic stripe card

Yes, it is possible on the myPOS terminals. They are equipped with a magnetic track for reading. However, it is important to note that only cards with a PIN code are accepted, unlike cards against signature.

The banking partner

The myPOS solution and the online payment platform are promoted and operated by myPOS Europe Ltd, London. Financial services and accounts for countries within the EEA are provided by a bank or financial institution authorized to issue electronic money.

Is the PostCard accepted ?

Yes, the new PostCards (distributed since March 2022) are accepted on our payment terminals.

They are easily recognizable with the MasterCard logo (see below).

Is the lunch-check card accepted ?

Oui, la carte Lunch-Check peut-être acceptée avec le terminal de paiement myPOS N5. Un enregistrement auprès de Lunch-Check est nécessaire.

 

Pour plus d’information:
Tel. +41 21 966 80 99
info@lunch-check.ch
https://www.lunch-check.ch/fr

Is money credited instantly?

Yes! As soon as a customer pays you, the money is immediately credited and available on your myPOS account. You can also access the money by using the prepaid VISA Business card provided with the payment terminal.

Is there a guarantee for the terminal?

MyPOS payment terminals are warranted for 1 year for any manufacturing defect or defect for which myPOS Europe Ltd is responsible. Refer to the accessible terms and conditions for more details.

Which cards are accepted?

VISA, MasterCard, AMEX *, Maestro, V-Pay, JCB, Union Pay, Bancontact, Apple Pay, Android Pay, PostFinance MasterCard, PostFinance VISA, Lunch-Check **

*AMEX sous réserve de validation par myPOS, en fonction du domaine d’activité et d’autres critères imposés par les émetteurs de cartes. Pour plus d’information, veuillez écrire à contact@be-cash.ch

**la carte Lunch-Check peut être accepté uniquement sur le terminal myPOS N5.

Is TWINT accepted ?

Yes, TWINT is directly integrated* in our payment terminals and the money is immediately credited to your myPOS account.

*subject to TWINT’s acceptance

Transfer money to your bank account

You can at any time transfer money from your myPOS account to your bank account. The fixed fee for a transfer to an account in Switzerland is CHF 4.- (mode to be selected: SHA). For transfers within the European Union or abroad, please refer to the general conditions accessible from your myPOS account under Price.

Transaction fees

The transaction fees are 1.5% for debit cards* and 2.5% for Swiss and European credit cards. The charge for American Express (AMEX) is 3%.

In case of annual payment volume greater than CHF 100’000.-, lower commission rates apply. Request an offer by clicking here

This information is provided for information only and is subject to change at any time. Refer to the myPOS general conditions for more details (access from your myPOS account).

*plus 25cts per transaction for Maestro debit cards and 75 cts for V-Pay cards.
What is the level of security?

MyPOS terminals benefit from the highest certifications in the field of payment terminals. They are certified EMV, Payment Card Industry Data Security Standard (PCI-DSS).

What is included with the purchase of a terminal?

A payment terminal, a prepaid VISA Business card (accepted worldwide), a myPOS electronic bank account, a charger as well as a charging cable, a user guide and a test paper roll with models that include a built-in printer (plan to buy extra rolls when ordering).

Prepaid Visa business card

This card is free and linked to your myPOS account. You have the funds collected immediately, either through your myPOS account or by using the prepaid VISA Business card.

Why are terminals so cheap?

While providing payment terminals at the cutting edge of technology and security, it is a will of Be-Cash and myPOS partner to offer the opportunity to as many people as possible to accept card payments at lower cost.

Pay without contact (NFC)?

Yes it’s possible. All our payment terminals are equipped with contactless (NFC).

Pay with a magnetic stripe card

Yes, it is possible on the myPOS terminals. They are equipped with a magnetic track for reading. However, it is important to note that only cards with a PIN code are accepted, unlike cards against signature.

The banking partner

The myPOS solution and the online payment platform are promoted and operated by myPOS Europe Ltd, London. Financial services and accounts for countries within the EEA are provided by a bank or financial institution authorized to issue electronic money.

Is the PostCard accepted ?

Yes, the new PostCards (distributed since March 2022) are accepted on our payment terminals.

They are easily recognizable with the MasterCard logo (see below).

Is the lunch-check card accepted ?

Oui, la carte Lunch-Check peut-être acceptée avec le terminal de paiement myPOS N5. Un enregistrement auprès de Lunch-Check est nécessaire.

 

Pour plus d’information:
Tel. +41 21 966 80 99
info@lunch-check.ch
https://www.lunch-check.ch/fr

Is money credited instantly?

Yes! As soon as a customer pays you, the money is immediately credited and available on your myPOS account. You can also access the money by using the prepaid VISA Business card provided with the payment terminal.

Is there a guarantee for the terminal?

MyPOS payment terminals are warranted for 1 year for any manufacturing defect or defect for which myPOS Europe Ltd is responsible. Refer to the accessible terms and conditions for more details.

Get a summary of transactions

You easily access a summary of transactions. Online on your myPOS account (www.mypos.eu) or from your payment terminal as follows:

MyPOS Mini models
2x F1 then the “REPORTS RECON” key

MyPOS Combo model
MENU (above the 3 key), then “middle arrow”, then “RECON REPORTS”

Software updates on myPOS terminals

Updates are free and appear automatically when you turn on your device. You can also perform a Manual Update Search from the device by going to the Features menu and clicking “Software Update”.

Cancel the last transaction

The last transaction can be canceled as follows:

Important: activate this function from your myPOS account, because by default, the cancellation and refund are blocked to prevent mishandling.

MyPOS Mini models
F1 then the “Last trans. canceled ”

MyPOS Combo model
MENU (above the 3 key) then the “Last trans. canceled”

Pair (connect) a terminal with a mobile phone via bluetooth

Make sure your mobile phone is in “visible” mode. If the device does not detect your phone, restart your phone and device.

P.s .: Avoid accents or special characters for your phone’s name.

Important: For now, only Android users can use the Bluetooth connection. A new application will soon be available on iPhone, in the meantime, users can perform a Connection Sharing (click here for more details)

iphone connection sharing

Connect your payment terminal in WiFi with your phone.

Here is the procedure for iPhone to use connection sharing:https://support.apple.com/en-us/HT204023

Questions about your financial transactions – contact myPOS

For any questions related to your myPOS account (financial transactions, VISA card, account usage limits … etc), please contact our myPOS partner directly by email or phone.

Email: help.ch@mypos.com (you can send us a copy at contact@be-cash.ch)
Phone: +41 44 508 3339

Free SIM card

All myPOS payment terminals are equipped with a free and unlimited SIM card for all of Switzerland and all of Europe.

It is important to select the “myPOS Data Card” connection in the connections menu (and not SIM card)

Get a pin for my VISA business card

Afin de récupérer le code PIN de votre carte prépayée (VISA ou MasterCard), envoyez un SMS au numéro +359 88 6 17 00 11 depuis le téléphone portable dont le numéro est enregistré sur le compte myPOS avec le texte:

mypos [espace] les 6 derniers chiffres de votre carte (exemple: mypos 654321).

Vous recevrez ensuite le code PIN de votre carte par SMS.

Important: seules les cartes activées peuvent recevoir un nouveau code PIN. Connectez-vous à votre compte myPOS et cliquez sur l’onglet « Cartes » afin de vous assurer que votre carte apparaît bien. Sinon, il vous suffit de l’activer.

How to activate my payment terminal?

Click on the following link to start the procedure: https://mypos.eu/en/

Once the procedure is complete, you will be able to configure your payment terminal, order prepaid cards or even install an eCommerce solution on your website (free module).

Contact
Additional
questions?

or
contact@becash.ch